Office of Fair Trading

Be a savvy consumer with our tips on shopping, consumer rights, buying online and budgeting.

Engineered stone ban

Engineered stone ban

From 1 July 2024 engineered stone will be banned to protect workers and save lives. Find advice about the engineered stone ban if these products are already in your home or not installed yet.

Buy Smart Competition

Buy Smart Competition 2024 is now open!

School-aged students can learn vital consumer skills and win cash prizes for themselves and their school or community group.

Dark patterns

Dark patterns

Learn about the tactics some websites or apps use to nudge, manipulate or trick you into spending more money than you’d planned or handing over personal data.

Consumer rights, complaints and scams

• Consumer advice, rights and responsibilities
• Buying products and services
• Product safety for consumers
• Scams and fraud

Business advice, rights and responsibilities

• Tips for starting and running your business
• Avoid unfair business practices
• Selling products and services

Regulated industries, licensing and legislation

• Property industry regulation
• Motor industry regulation
• Security industry regulation
• Tattoo industry regulation

Fair trading services, programs and resources

• Contact us
• Latest news
• Consultation and regulatory reform
• Forms

Associations, charities and not for profits

• Incorporated associations
• Charities and fundraising
• Cooperatives
• Limited partnerships

Check a charity, licence, association or register

• Check a licence
• Check a charity or association
• Enforceable undertakings register

Additional Information

Latest news

• Gold Coast RV dealer to pay almost $550K for ripping off Queenslanders
• Fair Trading launches legal action against portable building provider
• Brisbane real estate agent jailed for fraud
• Solar installer fined after failing to provide services
• Brisbane transport and logistics companies fined $147K for appalling customer service

Buy Smart Competition

Quick links

• Access the OFT portal
• Find and complete an OFT form
• Check your OFT application's progress
• Pay and manage your infringement notice
• Renew your licence or certificate
• Make a consumer complaint
• Order an OFT publication
• Contact OFT and find our locations

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Contact us

• For general enquiries, feedback, complaints and compliments: 13 QGOV (13 74 68)
• /QueenslandGovernment
• @QldGov

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Help us improve the content on our website or tell us what is working really well.

Cultural acknowledgement

We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors—our First Nations peoples—give strength, inspiration and courage to current and future generations towards creating a better Queensland.

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